Accepted for defective and damaged only.
We are currently unable to accept returns for face masks and underwear for sanitary reasons. If you are truly unhappy with your item please contact us for the chance to make it right.
Custom sized products
Some of our products are custom sized just for you. We are basing the construction fit on the measurements you send us. If your measurements are off and you cannot find a solution to make your item fit contact us to see if we can help. The most common issue with inaccurate measurements is that 'The Soshell' may be slightly loose. You can safety pin or stitch it tighter. Minor sewing adjustments can be done locally in Portland, contact us to see if we can help.
We only exchange items if they are defective or damaged. If you need to exchange for the same item, contact us first for authorization and we'll give you return instructions.